Frequently Asked Questions
Everything you need to know about bringing Evergreen quality into your home.
What is the typical delivery time for furniture orders?
Standard shipping typically takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transportation.
Do you offer a warranty on your home products?
Yes, all Evergreen furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled to qualify for a full refund, minus shipping costs.
Are your wood products sustainably sourced?
At Evergreen, sustainability is our priority. We use FSC-certified timber and eco-friendly finishes to ensure our products are as kind to the planet as they are to your home.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.